Welcome to Flowness Club, operated by O Jarvis Limited ("we", "us", or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use the Flowness Club mobile application.

1. Information We Collect

We collect the following types of data:

  • Identity Information: Name, email address, date of birth.

  • Fitness & Health Data: Workout logs, weight tracking, health metrics, saved recipes, daily notes, and progress photos.

  • Device & Technical Data: IP address, device type, operating system, crash data, and usage analytics.

  • Push Notification Data: Preferences and activity used to send personalised reminders and updates.

2. How We Collect Data

Data is collected through:

  • User account registration and profile updates

  • Manual data entry within the app

  • Uploaded progress photos and notes

  • Usage tracking and activity logging

  • Third-party services such as Firebase, Stripe, and Google Analytics

  • Future integrations with Apple Health and other device sensors (with consent)

3. How We Use Your Data

We use your data to:

  • Provide and personalise your experience within the Flowness Club app

  • Track progress and offer insights

  • Deliver push notifications tailored to your behaviour and goals

  • Improve app functionality and performance

  • Communicate with you about updates, challenges, and community activity

  • Process payments and manage subscriptions

  • Comply with legal obligations

4. Sharing Your Data

We do not sell your personal data.

We may share data with:

  • Service Providers: Including AWS (hosting), Stripe (payments), Firebase and Google Analytics (analytics and performance), and email marketing platforms.

  • Internal Teams: To support app features and user experience.

  • Legal Entities: When required to comply with the law or protect rights and safety.

5. International Transfers

Some data may be stored or processed on servers located outside of your country, including in the UK, Europe, and the United States. Appropriate safeguards are in place to comply with data protection regulations such as GDPR.

6. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

To request any of the above, contact team@oliviajarvis.com. We aim to respond within 30 days.

7. Data Retention

Your data is retained for as long as your account is active or as needed to fulfil legal and operational requirements. You can request earlier deletion by emailing us.

8. Cookies & Tracking

We use cookies and similar technologies for analytics, performance monitoring, and improving user experience. These may be used within the app or on related web portals. You can manage tracking preferences via your device settings.

9. Security Measures

Data is stored securely on AWS with encryption and restricted access. We implement industry-standard security practices to protect your information. However, no system is completely immune to breaches, so we recommend using a strong, unique password for your account.

10. Age Restrictions

The Flowness Club app is intended for users aged 17 and over. We do not knowingly collect data from users under this age. If such data is identified, it will be deleted.

11. Updates to This Policy

We may update this policy periodically. You will be notified via the app or email if any significant changes are made.

12. Contact

If you have questions or requests regarding this Privacy Policy, please contact:

Email: team@oliviajarvis.com
Company Name: O Jarvis Limited